Refund policy
Welcome to Asena Boutique. We want you to be satisfied with your purchase. Please read our return policy carefully before placing an order.
Return Eligibility
We accept returns within 7 days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- All original packaging, tags, and accessories must be included
- Proof of purchase or order confirmation is required
We reserve the right to refuse returns that do not meet these conditions.
Return Shipping
Customers are responsible for arranging and covering the cost of return shipping or delivery.
We recommend using a trackable delivery service, as Asena Boutique is not responsible for lost return shipments.
Non-Returnable Items
The following items may not be eligible for return:
- Sale or clearance items
- Gift cards
- Personalized or custom-made items
- Items damaged due to misuse or improper handling
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the item
- Photos of the packaging
We will review the issue and work toward an appropriate resolution.
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, refunds will be processed to the original payment method within several business days, depending on your payment provider.
Original shipping fees are non-refundable unless the return is due to our error.
Exchanges
Exchanges are subject to product availability. Please contact us before returning an item if you would like an exchange.
Contact Information
Trade Name: Asena Boutiqué
Phone Number: +974 3397 6886
Email: ebubekr.hoxha@gmail.com
Business Address:
Asena Boutiqué
Asena Trading
Rawdat Al Khail
Zone: 24, Street: 873, Building: 26, Office: 214
Doha, Qatar
