Shipping policy

Welcome to Asena Boutique. We are committed to delivering your orders quickly, safely, and efficiently.

Order Processing

Orders are processed immediately after payment confirmation. Once your order is confirmed, our team prepares it for dispatch through our trusted local delivery partners.

Local Delivery

We offer instant local delivery throughout Qatar through trusted delivery partners, including Snoonu, Falcon Flex, and other local courier services.

Most local orders are delivered as quickly as possible, often on the same day, depending on:

  • Delivery location

  • Courier availability

  • Traffic and weather conditions

  • Order volume

Delivery Rates

Delivery fees are calculated automatically at checkout based on delivery distance and service area.

Bike Delivery Rates

  • 0 – 10 KM: QAR 18

  • 10 – 20 KM: QAR 22

Car Delivery Rates

  • 0 – 10 KM: QAR 26

  • 10 – 20 KM: QAR 36

  • 20 – 30 KM: QAR 45

  • 30 – 50 KM: QAR 52

  • 50 – 60 KM: QAR 60

  • Above 60 KM: QAR 70

Deliveries within 20 KM are typically handled by bike. Deliveries beyond 20 KM are completed by car based on distance and courier availability.

Free delivery promotions may be offered during special campaigns or for qualifying orders.

Delivery Coverage

Local delivery is available within supported service areas in Qatar. Delivery availability may vary depending on your exact location and courier partner coverage.

Customers are required to provide a complete Qatar Blue Plate address, including:

  • Zone Number

  • Street Number

  • Building Number

  • Unit/Villa Number (if applicable)

  • Valid phone number

Exact map location or GPS coordinates may be required for successful delivery.

Order Tracking & Updates

Customers may receive delivery updates directly from the courier partner once the order has been dispatched.

If you have questions regarding your delivery status, please contact us using the details below.

Incorrect Delivery Information

Please ensure that your delivery address and contact information are accurate before placing your order. Asena Boutique is not responsible for delays or failed deliveries caused by incorrect customer information.

Delivery Delays

While we aim to provide fast and reliable service, delays may occasionally occur due to:

  • High demand periods

  • Traffic conditions

  • Weather conditions

  • Courier partner issues

We appreciate your patience and understanding in these situations.

Contact Information

Trade Name: Asena Boutiqué

Phone Number: +974 3397 6886

Email: ebubekr.hoxha@gmail.com

Business Address:
Asena Boutiqué
Asena Trading
Rawdat Al Khail
Zone: 24, Street: 873, Building: 26, Office: 214
Doha, Qatar